Terms of service
Welcome to Root Theory. The terms “we”, “us” and “our” refer to Root Theory. Root Theory operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you with a curated shopping experience.
Our store is hosted on Shopify, which provides us with the e-commerce platform that allows us to sell our products and services to you.
These Terms of Service (“Terms”), together with any policies referenced herein, govern your access to and use of our Services. Please read these Terms carefully, as they contain important information regarding your legal rights, limitations of liability, and disclaimers.
By visiting, browsing, or purchasing from our website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not access or use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By using this website, you represent that you are at least the age of majority in your jurisdiction and are legally capable of entering into binding contracts.
To access certain features or place an order, you may be required to provide personal information such as your name, email address, billing, payment, and shipping details. You agree that all information provided is accurate, current, and complete.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. You may not transfer, sell, or assign your account to any third party.
SECTION 2 – OUR PRODUCTS
Root Theory offers handcrafted personal care and lifestyle products. While we make every effort to display accurate product information, including descriptions and images, actual product appearance (including colour and texture) may vary due to device settings, lighting, and the handmade nature of the products.
We do not guarantee that the products will meet your personal expectations beyond what is expressly stated. All product descriptions, availability, and pricing are subject to change without notice at our sole discretion. We reserve the right to discontinue any product at any time.
SECTION 3 – ORDERS
Placing an order constitutes an offer to purchase. Root Theory reserves the right to accept or reject any order at its discretion. An order is not confirmed until payment has been successfully processed and an order confirmation is issued.
Once an order is accepted, it cannot be cancelled or modified. If an order is cancelled or modified by us, we will attempt to notify you using the contact details provided at checkout.
All purchases are subject to our Return & Refund Policy, which forms part of these Terms.
You represent that all purchases are for personal use only and not for resale or commercial distribution.
SECTION 4 – PRICES AND BILLING
All prices listed are subject to change without notice. Prices displayed at checkout are final at the time of purchase. Prices may exclude shipping fees, taxes, duties, or customs charges, unless stated otherwise.
You agree to provide accurate and complete payment information and authorize us to charge the selected payment method for your order. Root Theory is not responsible for transaction failures caused by incorrect payment details or third-party payment providers.
SECTION 5 – SHIPPING AND DELIVERY
Delivery timelines are estimates only and are not guaranteed. Root Theory is not liable for delays caused by courier partners, customs clearance, weather conditions, or events beyond our control.
Risk of loss and ownership of products pass to you upon dispatch to the shipping carrier.
SECTION 6 – INTELLECTUAL PROPERTY
All content available through the Services, including text, images, graphics, logos, designs, trademarks, product names, and website layout, is the property of Root Theory or its licensors and is protected by applicable intellectual property laws.
You may use the Services for personal, non-commercial purposes only. Any reproduction, distribution, modification, or exploitation of the content without prior written consent is strictly prohibited.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools or services “as is” and “as available” without warranties or guarantees. Root Theory has no control over and assumes no responsibility for such third-party tools.
Your use of optional third-party tools is entirely at your own risk.
SECTION 8 – THIRD-PARTY LINKS
The Services may include links to third-party websites. We are not responsible for the content, accuracy, or practices of such third-party sites. Accessing them is at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Root Theory is powered by Shopify. However, all purchases made through this store are transactions solely between you and Root Theory. Shopify is not responsible for any aspect of sales, products, or disputes arising from your use of our Services.
You expressly release Shopify and its affiliates from all claims related to transactions with Root Theory.
SECTION 10 – PRIVACY POLICY
Your submission of personal information through the Services is governed by our Privacy Policy. Shopify may also collect and process certain information as part of providing the platform services.
SECTION 11 – FEEDBACK
Any feedback, reviews, suggestions, or content you submit grants Root Theory a perpetual, royalty-free, worldwide right to use, reproduce, and display such content for any purpose, including marketing and promotional use.
You agree that your feedback will not violate any third-party rights or applicable laws.
SECTION 12 – ERRORS AND INACCURACIES
We reserve the right to correct errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping, or availability at any time without prior notice.
SECTION 13 – PROHIBITED USES
You agree not to use the Services for any unlawful purpose, to infringe intellectual property rights, transmit malicious code, submit false information, or engage in conduct that may harm Root Theory or other users.
We reserve the right to suspend or terminate access for violations of these Terms.
SECTION 14 – TERMINATION
We may terminate or suspend your access to the Services at any time without notice. Obligations and liabilities incurred prior to termination will survive termination.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and all products are provided “as is” and “as available” without warranties of any kind, either express or implied, to the fullest extent permitted by law.
SECTION 16 – LIMITATION OF LIABILITY
To the maximum extent permitted by law, Root Theory shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services or products.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless Root Theory and its partners from any claims arising out of your breach of these Terms or misuse of the Services.
SECTION 18 – SEVERABILITY
If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.
SECTION 19 – ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Root Theory regarding use of the Services.
SECTION 20 – ASSIGNMENT
You may not assign these Terms without our written consent. We may assign our rights without restriction.
SECTION 21 – GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of India, and the courts of the jurisdiction in which Root Theory operates shall have exclusive jurisdiction.
SECTION 22 – HEADINGS
Headings are for convenience only and do not affect interpretation.
SECTION 23 – CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time. Continued use of the Services constitutes acceptance of the revised Terms.
SECTION 24 – CONTACT INFORMATION
For questions regarding these Terms, contact us at:
Root Theory
22, Block I. Pocket 11, Sector 16, Rohini, Delhi-110089